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All orders placed
before 12.00 noon (GMT) on a working day (Monday – Friday) will be
processed and dispatched the same working day (subject to availability),
and unless otherwise stated. If your order is received after 12.00 noon
(GMT), on weekends or on public holidays, it will be processed the next
When ordering you
should ensure that you have selected the correct delivery option and
completed the delivery and billing addresses correctly. Mistakes can
result in delays in receiving your items.
If either the
Royal Mail or the Courier are unable to deliver an item because it does
not fit through the letter box, no-one is available to receive or sign
for it and the customer has given no other delivery instruction, they
may deliver the item to a neighbour’s address and leave a card for the
person the item is addressed to explaining that it has been left with
If either the Royal Mail or the Courier choose not to leave the item
with a neighbour, or the item has been sent using Special Delivery, or
they cannot find a neighbour, they will take the item back to their
local depot and leave a card at the customer’s address. The card will
give the person the item is addressed to the option to have the item
delivered to that address later, or tell them where they can collect the
At our discretion we may substitute a courier service for Royal Mail. Our courier service will require a signature.