Delivery Information

All orders placed before 12.00 noon (GMT) on a working day (Monday – Friday) will be processed and dispatched the same working day (subject to availability), and unless otherwise stated. If your order is received after 12.00 noon (GMT), on weekends or on public holidays, it will be processed the next working day.

When ordering you should ensure that you have selected the correct delivery option and completed the delivery and billing addresses correctly.  Mistakes can result in delays in receiving your items.

If either the Royal Mail or the Courier are unable to deliver an item because it does not fit through the letter box, no-one is available to receive or sign for it and the customer has given no other delivery instruction, they may deliver the item to a neighbour’s address and leave a card for the person the item is addressed to explaining that it has been left with that neighbour.

If either the Royal Mail or the Courier choose not  to leave the item with a neighbour, or the item has been sent using Special Delivery, or they cannot find a neighbour, they will take the item back to their local depot and leave a card at the customer’s address. The card will give the person the item is addressed to the option to have the item delivered to that address later, or tell them where they can collect the item from.

At our discretion we may substitute a courier service for Royal Mail.  Our courier service will require a signature.